Landscaping Wimbledon Service Terms and Conditions

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Wimbledon (“we”, “us”, “our”) to the customer (“you”, “your”). They apply to all domestic and commercial garden and outdoor space works, including design implementation, planting, soft landscaping, hard landscaping, lawn care, seasonal maintenance, clearance, and related services. By requesting a quotation, making a booking, or allowing work to begin, you agree to be bound by these terms. If you do not agree, you should not proceed with a booking.

These terms are intended to create a clear and fair framework for both parties. They explain how a booking is made, when payment is due, how cancellations work, what responsibilities each party holds, and how waste and materials are managed in line with applicable UK requirements. They also set out the limits of our liability and the legal rules that govern the agreement.

In these terms, references to “services” include all works agreed in writing or confirmed by email, text, quotation acceptance, invoice payment, or another recorded instruction. Any changes to the scope of work must be agreed before they are carried out. Where a conflict arises between a quotation and these terms, these terms will apply unless we have expressly confirmed otherwise in writing.

Booking process begins when you request a quotation or otherwise ask us to provide landscaping services. Any quotation we provide is based on the information available at the time and may be revised if the scope, access, site conditions, materials, or timings change. Quotations are usually valid for the period stated on them, or if no period is stated, for a reasonable time only. A quotation is an invitation to treat and does not constitute acceptance of an order until we confirm the booking.

A booking is only confirmed when we send written acceptance, agree a start date, or receive a deposit where a deposit is required. You are responsible for checking that all details are correct, including the address, access arrangements, requested works, materials, and any special instructions. If any information is incomplete or inaccurate, we may need to amend the price, timescale, or method of work.

We may ask for photographs, measurements, site notes, or a survey before confirming the booking. If the site conditions differ materially from the description given by you, we may revise the quotation or pause the work until the parties agree revised terms. If additional work is requested once the project has started, it will only be carried out if agreed by both parties and may be charged separately.

Payments must be made in accordance with the quotation, invoice, or written agreement. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. For larger projects, we may require a deposit or staged payments before materials are ordered or work progresses. Deposits reserve labour and scheduling capacity and may be non-refundable where we have already incurred costs, provided this is allowed by law.

Unless otherwise agreed in writing, invoices are due within the period shown on the invoice. We may suspend work, delay delivery, or withhold completion where payment is overdue. Title to any goods, plants, materials, or items supplied remains with us until full payment has been received for those items and any associated labour, to the extent permitted by law.

Failure to pay on time may result in recovery action, and we may charge reasonable costs incurred in pursuing overdue sums. If you dispute an invoice, you must notify us promptly and provide details of the issue. You must still pay any undisputed amount by the due date. Any discounts, promotions, or special rates apply only as expressly stated and may be withdrawn if the scope changes.

Cancellations and rescheduling should be notified as soon as possible. If you cancel a booking after confirmation, we may charge for costs already incurred, including labour, materials, delivery charges, waste disposal, and any non-refundable supplier commitments. Where a booking is cancelled with short notice, we may also charge a reasonable cancellation fee to cover reserved time and planning, provided the charge is proportionate and lawful.

If you need to reschedule, we will try to accommodate a new date, but we cannot guarantee availability. Weather conditions, seasonal factors, access issues, or site conditions may require us to rearrange work for safety or quality reasons. Where we reschedule due to such matters, we will not normally be liable for indirect loss, inconvenience, or any cost arising from the change, except where required by law.

We may cancel or suspend services if you fail to provide access, necessary information, utilities, permissions, or a safe working environment. We may also cancel where there is a risk to health and safety, where the agreed scope is unlawful or impracticable, or where you breach these terms. In such cases, you may still be charged for work already completed and reasonable costs already committed.

Client responsibilities include ensuring that the site is accessible, safe, and suitable for the agreed landscaping works. You must tell us about underground services, hidden structures, irrigation systems, drainage systems, protected trees, nesting birds, restricted materials, boundary disputes, or other matters that could affect the work. You are responsible for obtaining any permissions, consents, or approvals required from landlords, neighbours, freeholders, management companies, or local authorities unless we have expressly agreed in writing to handle them.

You must make sure that pets, children, and members of the public are kept clear of the working area. You should remove or protect fragile items, ornaments, furniture, and personal property unless we have agreed in writing to move or store them. If your instructions require us to work near concealed services or unstable ground, you accept the risk unless we have separately agreed to investigate or test the area.

If you ask us to retain existing materials, plants, or structures, we will take reasonable care, but we cannot guarantee their condition after removal, relocation, or reuse. Natural materials vary in colour, texture, growth, and finish. Minor differences between samples, images, and finished results are normal and do not amount to a breach of contract.

Liability and limitations are subject to the following rules. We will carry out services with reasonable skill and care, using competent personnel and appropriate equipment. However, landscaping work often involves natural materials, changing weather, ground movement, and existing site conditions that are outside our full control. We are not responsible for losses caused by inaccurate information provided by you, pre-existing defects, hidden conditions, or your failure to follow our instructions.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law. Subject to that, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of enjoyment, or loss arising from third-party acts, except where liability cannot lawfully be excluded.

Where we are found liable for any claim connected with the services, our total liability will, to the extent permitted by law, be limited to the amount paid or payable for the specific services giving rise to the claim. This limitation applies whether the claim is based on contract, tort, misrepresentation, breach of statutory duty, or otherwise. You should notify us of any issue as soon as reasonably possible so that we can inspect and, where appropriate, put matters right.

Waste regulations are an important part of landscaping operations. Unless otherwise agreed, we will remove and dispose of green waste, soil, rubble, packaging, and other materials generated by our works in accordance with applicable UK waste management law. We aim to use lawful carriers, disposal facilities, and recycling routes where reasonably practicable. Waste transfer documentation may be retained where required, and you agree to cooperate with any reasonable information request relating to waste classification or disposal.

If waste is classified as controlled, hazardous, contaminated, or otherwise requiring special handling, we will notify you and may charge additional fees for safe removal and compliant disposal. We are not obliged to remove materials that are unsafe, improperly stored, or not included within the agreed scope unless specifically agreed in writing. You must not ask us to dispose of prohibited items, illegal waste, or substances that require specialist treatment unless we have confirmed in advance that we are properly equipped and authorised to do so.

If you wish to keep any waste for reuse, you must tell us before removal begins. Once materials have been loaded for disposal, ownership and responsibility transfer according to the disposal arrangements and applicable law. We are not responsible for items left behind after completion unless we have expressly agreed to collect them later.

Materials, plants, and workmanship are provided in line with the agreed specification. Where we supply plants or materials, we will use reasonable care in sourcing them, but natural variation is inherent in horticultural products. Seasonal availability, growth patterns, and supplier stock may affect exact sizes, colours, or varieties. If a replacement is necessary, we will usually choose a suitable equivalent unless you have specified an essential requirement in writing.

Any workmanship guarantee or aftercare arrangement will apply only if expressly stated in writing and only for the period and conditions specified. Guarantees do not cover neglect, vandalism, extreme weather, disease, pests, lack of watering, misuse, or normal wear and tear. If you carry out or arrange third-party alterations after our work has been completed, any guarantee may be void to the extent that the alteration affects the relevant area.

If we identify an issue with workmanship that is covered by our written guarantee, our obligation will normally be limited to repair, re-performance, or reasonable rectification at our discretion, rather than a refund, unless a refund is required by law. This does not affect your statutory rights as a consumer where applicable.

Access, delay, and force majeure provisions apply where progress is affected by matters beyond our reasonable control. These may include severe weather, flooding, frost, storms, supplier delays, transport disruption, labour shortages, equipment failure, strikes, utility outages, acts of government, or emergency restrictions. In such cases, we may extend the schedule, rearrange the order of works, or suspend performance without liability for delay, provided we act reasonably.

You acknowledge that many landscaping tasks depend on weather and ground conditions. Delays caused by unsuitable conditions are not a breach of contract. We will use reasonable efforts to communicate changes and minimise disruption, but we are not liable for extra costs caused by matters outside our control unless required by law or expressly agreed in writing.

We may also refuse to continue working if conditions become unsafe or if continuing could damage the property, materials, or finished work. Any decision made for health and safety reasons will be final for the purpose of that day’s work, though we will always seek to resume at the earliest reasonable opportunity.

Termination may occur if either party commits a serious breach and fails to remedy it within a reasonable time after notice, where remedy is possible. We may end the agreement immediately if you become insolvent, fail to pay sums due, or behave abusively, unlawfully, or in a way that places staff or property at risk. On termination, you must pay for all services properly provided up to the termination date and for any non-cancellable costs already incurred.

These terms constitute the entire agreement between the parties concerning the services, except for any written variation signed or otherwise confirmed by us. If any part of these terms is held invalid or unenforceable, the remaining provisions will continue in force. A failure by us to enforce a right or remedy does not waive that right or remedy in the future.

Governing law and jurisdiction are English law. Any dispute or claim arising out of or in connection with these terms, the booking, or the services shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. These terms are intended to be interpreted consistently with applicable UK legislation, including consumer and waste law where relevant.